Telesure Job Vacancies – Team Lead Legal Services

Job Description:

Successfully implement all directives, policy and procedures according to the operational plan by providing support and sharing knowledge and skills to the team assigned to them to assist in achieving the required operational results.

Job Responsibilities:

• Conduct daily performance discussions (huddles) to monitor and review operational performance against the plan with the team in order to improve and/ or achieve the required operational results.
• Manage and report on team performance; set appropriate performance objectives for direct reports and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives.
• Act as first-line supervisor of a team providing operational support, and play a key role in helping to achieve targets in areas such as productivity or turnaround times.
• Deal with most complex and valuable issues.
• Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization’s performance management systems to improve personal performance.
• Regularly assess the need for training or performance improvement of individual team members and implement action plans to enhance overall team performance.
• Supervise others working within established operational systems.
• Establish goals and objective for self and team and implement and measure accordingly to support or improve job performance (experience, ability,competence) by completing performance reviews and competency matrix.
• Ensure that team members execute work activities on time in accordance with the required operational and quality standards.
• Relate and communicate all new or revised policies, procedures and /or processes to team members to ensure they have the most up‐to‐date and current information.

Qualification & Experience:

• 2 years experience in claims and policy/customer services environment (Essential)
• 3 to 4 years experience in a recoveries and third party liabilities environment (Advantageous);
• Grade 12/ SAQA Accredited Equivalent (Essential);
• 3 or more years experience managing/ supervising others (Advantageous)

Job Details:

Company: Telesure Investment Holdings – TIH

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

Apply Here

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