Vacancieshut
Discovery Limited
Job Description:
To effectively manage the risk of in-hospital admissions by using your clinical knowledge and integrating this with your understanding of the benefits of the scheme and ensuring accurate information regarding funding
Job Responsibilities:
- Dealing with multiple interactions
- Accurately obtaining and capturing information to confirm correct funding
- Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
- Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
- Keeping abreast of continuous process, product updates and digital tools
- Consistently utilizing all servicing tools available
- Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
- Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
- Achieving and exceeding key performance metrics relating to service delivery
- Confirming benefits according to set protocols and funding rules
Job Requirements:
- Writing and reporting (Communicating effectively)
- Following instruction and procedures (Self-development)
- Time Management
- Anatomy and Physiology
- Learning and Researching (Nimble Learning)
- Analysing (Managing Complexity)
- Verbal and written communication
- Deciding and initiating action (Decision Quality)
- Working with people (Collaborating)
- Presenting and communicating information (Communicating effectively)
- Delivering results and meeting customer expectations (Customer focus)
Qualification & Experience:
- At least 6 months working experience in a customer services or clinical environment
- South African accredited Clinical Qualification
- Matric
Job Details:
Company: Discovery Limited
Vacancy Type: Full Time
Job Location: Cape Town, Western Cape, SA
Application Deadline: N/A
Vacancieshut.com